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Why work for us?
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At Direct Choice we pride ourselves on providing a first class service selling a
variety of insurance products and are looking for insurance technicians to join
our dynamic teams in Newmarket and Ipswich.
We offer an intensive training programme, career progression, NVQ and Insurance
based qualifications and competitive salaries to our 200+ staff - so call us
Direct and make the right Choice.
Direct Choice is proud of the service it provides and this customer service role
is at the very heart of the business. Full training, career progression and a
competitive salary with overtime will be offered. Direct Choice is an Equal
Opportunities Employer.
Click here
to see what our staff say about working for Direct Choice.
If you are interested, email a copy of your CV to the Human Resources Department
at
or fax us on 01638 564685 or telephone us on 01638 564695, to
discuss the role further.
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Overall purpose of this role
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You will join a team of experienced customer sales and service agents who are
charged with achieving sales and delivering exemplary customer service to
prospective and existing clients.
From what is possibly the widest range of insurers available to an intermediary,
customer service agents handle enquiries on private car, van, motorcycle,
vehicle breakdown, home and liability.
After completing our in-house training programme, which takes 6 weeks, you will
join one of our teams. Initially you will sell our core products; private car,
motorcycle and van insurance, by providing quotations on our extensive range of
products and achieve your targets by converting quotations to sold policies and
issuing all the relevant documentation.
Further phased in-house training will continue to develop your skills even
further across the entire range of insurance products we offer to our
customers.
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Key responsibilities
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Your primary responsibilities will be;
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answering incoming telephone calls made to the contact centre and responding to
customer requests
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making outgoing calls to clients and potential customers who have provided
their details having visited our website
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maintaining an excellent standard of customer service by explaining choices and
by providing customers with products that meet their needs
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selling products and optional additional products and services
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ensuring that you follow all our systems and procedures
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producing clear and concise written correspondence
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Benefits
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Benefits: After completing 12 months service, Employees are eligible to join our
Private Medical Insurance Scheme, funded by the company.
After completing the Probationary period, you will be entitled to commission off
the products purchased through the company. Typical savings would be between
10% to 20%, dependent upon product and selected insurer.
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