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Why work for us?
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At Direct Choice we pride ourselves on providing a first class service selling
and administering a variety of insurance products and are looking for customer
service and sales agents to join our new offices in Folkestone, Kent.
We offer an intensive training programme, career progression and competitive
salaries - so call us Direct and make the right Choice.
Direct Choice is proud of the service it provides and this customer service
role is at the very heart of the business. Direct Choice is an Equal
Opportunities Employer.
Click here
to see what our staff say about working for Direct Choice.
If you are interested, email a copy of your CV to
recruitment@directchoice.co.uk
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Overall purpose of this role
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You will join a team of experienced customer sales and service agents who are
charged with achieving sales and delivering exemplary customer service to
prospective and existing clients.
From what is possibly the widest range of insurers available to an intermediary,
customer service agents handle enquiries on private car, van, motorcycle,
vehicle breakdown, home and liability.
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Key responsibilities
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Your primary responsibilities will be;
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answering incoming telephone calls made to the contact centre and responding to
customer requests
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making outgoing calls to clients and potential customers who have provided
their details having visited our website
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maintaining an excellent standard of customer service by explaining choices and
by providing customers with products that meet their needs
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selling products and optional additional products and services
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ensuring that you follow all our systems and procedures
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producing clear and concise written correspondence
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Benefits
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Benefits: After completing 12 months service, Employees are eligible to join our
Private Medical Insurance Scheme, funded by the company.
After completing the Probationary period, you will be entitled to commission off
the products purchased through the company. Typical savings would be between
10% to 20%, dependent upon product and selected insurer.
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